PROTECTING PEOPLE, PLACES, AND PROPERTY
At General Security Services Corporation (GSSC), we are committed to providing top-notch security solutions that exceed customer expectations. With over 75 years of experience, we have established ourselves as a leader in the security industry, offering a comprehensive range of services that cater to the unique needs of our clients. Our mission is to deliver innovative solutions that drive value, enhance safety, and protect what matters most.
Our History
Our journey began in 1946 as Midwest Patrol, a small security company with a simple mission. Over the years, we have grown and evolved to meet the changing security needs of our clients. Today, we are one of the largest privately held, full-service security companies in the Midwest, providing customized, integrated security solutions for every circumstance throughout the United States.
Our Services
We offer a wide range of security solutions, including:
- Video Surveillance: State-of-the-art cameras and monitoring systems to ensure maximum security
- Access Control: Restrict access to sensitive areas with our advanced access control systems
- Visitor Management: Efficiently manage visitor traffic with our intuitive systems
- Cloud-Based Systems: Scalable, flexible, and highly secure cloud-based security solutions
- Mass Notification Systems: Critical communication systems for emergency situations
- Intrusion/Security Detection: Advanced systems to detect and prevent intrusion
- Fire Alarms: Comprehensive fire safety solutions to protect people and property
- U.L. Listed Monitoring Services: 24/7 monitoring by certified professionals
- Integrated Security: Comprehensive security solutions that combine electronic and physical security
- Security Guard Services: Trained security personnel for event, corporate, and residential security needs
- Mobile Security Services: Rapid response and patrol services for added security
Our Commitment
At GSSC, we are committed to exceptional service, integrity, and quality. We strive to build long-term relationships with our clients, providing personalized solutions that meet their unique needs. Our reputation is built on trust, and we are dedicated to keeping our community safe.
Poor Customer Service and Unreliability
Multiple reviewers have expressed frustration with the company's customer service, citing issues with unresponsive phone lines, unhelpful representatives, and lack of accountability.
Technical Issues and Inaccurate Information
Some reviewers have experienced technical issues with their security systems, including unexplained changes to settings and failure to provide accurate information about system status.
Unprofessional Management and Employee Practices
Former employees have spoken out about unprofessional management and employee practices, including inaccurate payroll, lack of training, and favoritism.
Account Closure and Billing Issues
Several reviewers have reported difficulty in closing their accounts and disputing billing issues, with some being sent to collections without notice.
Negative Experiences with Security Services
Some reviewers have had negative experiences with the company's security services, including late or failed service appointments and unprofessional behavior from officers.
Poor Communication and Follow-through
Many reviewers have cited poor communication and follow-through from the company, including failure to respond to messages, failure to show up for scheduled appointments, and lack of resolution for issues.
Positive Experiences
Exceptions to the Rule
One reviewer had a positive experience with the company, citing excellent customer service and effective security systems.
