Securing Your Peace of Mind
Industrial and Commercial Security Systems, Inc. is a locally owned and operated security company based in Albuquerque, New Mexico. Since 1986, we have been dedicated to providing innovative and comprehensive security solutions to businesses of all sizes and industries. Our team of experts is committed to keeping your business and investments secure from internal and external threats with our state-of-the-art security systems.
Our Mission
At Industrial and Commercial Security Systems, Inc., we are committed to providing top-notch security solutions to businesses in New Mexico, Southern Colorado, and Eastern Arizona. We take pride in our ability to design, install, and retrofit a full range of security solutions tailored to our clients' unique needs. Our mission is to provide exceptional service, unmatched expertise, and unparalleled customer satisfaction.
Our Services
We offer a comprehensive range of security solutions, including:
- Burglar Alarm Systems
- Commercial Fire Alarms
- Door Control Systems
- Commercial Alarm Installation
- Access Control Systems
- IP & Analog Camera Systems
- Remote Video Monitoring
- Central Station Monitoring of Burglar and Fire Alarms
- Wireless Monitoring (No Phone Lines Needed)
- Complete Integrated Systems
Why Choose Us
What sets us apart from other security companies is our commitment to excellence, our expertise, and our dedication to our clients. Our central station is UL-listed and meets all necessary codes and requirements. Our team is trained using rigorous programs based on National Central Station Alarm Association guidelines, and we maintain membership with various industry associations to stay up-to-date on the latest practices and procedures.
Customer Experiences with ICSS Security Systems
Negative Experiences
Several customers have had disappointing experiences with ICSS Security Systems. One customer, Brian Worthen, reported that a camera system installed by the company never worked, despite multiple technician visits. He described the technicians as "useless, incompetent nitwits" who lied to him repeatedly. Mariah Galvez had issues with her contract, stating that she never received a renewal notice and was charged a fee despite following instructions for cancellation. Brenda Addy paid over $8,000 for a security camera system that still doesn't fully function, citing poor customer service.
Common Complaints
- Incompetent or unhelpful technicians
- Poor customer service, including unresponsive phone calls and emails
- Issues with contract cancellation and billing
- Failure to install functional security systems
Positive Experiences
On the other hand, some customers have had positive experiences with ICSS Security Systems. Arlene McCampbell has been using the company for over 18 years and has been satisfied with the quick response from the monitoring station and repair services. She recently added security cameras and praised the added perimeter monitoring feature, which alerted the authorities to an intrusion at her store. Dawn Buckley was thrilled with the installation of her alarm system and appreciates the company's focus on small businesses.
Key Takeaways
- ICSS Security Systems has received criticism for its customer service and technical issues
- Some customers have reported positive experiences with the company's monitoring and repair services
