Protecting You, Your Employees, and Your Assets from Fire and Theft
Who We Are
Emergency Response Systems, Inc. is a family-owned and operated Southern California electronic security systems company, proudly serving Riverside County for over 37 years. We specialize in providing Smart Home Solutions, Home Security Systems, Commercial Security Systems, and Fire Protection Systems. With extensive experience and a commitment to staying at the forefront of the latest technology, we strive to protect your family, property, and investments from potential threats.
Our Services
We offer a comprehensive range of services, designed to meet the unique needs of our clients. Our services include:
- Home Security Systems: Our interactive services, powered by Alarm.com, enable you to manage your home's security, energy, and home automation from your phone, computer, or web-enabled device.
- Commercial Security Systems: Our services are committed to offering only the most technologically advanced products to provide security and serviceability to our subscribers. Our focus is on providing our clients with the cutting edge of technology with every commercial security system design and installation.
- Fire Protection Systems: We've been providing Riverside businesses with fire protection equipment and emergency monitoring services for more than 40 years. Our fire protection systems include fire system control panels with cellular communication, fire alarms, and regular inspections and maintenance to ensure proper operation when it's needed most.
Our Strengths
With over 37 years of experience, we have developed extensive knowledge and expertise to protect loved ones, valuable property, and investments while utilizing the latest state-of-the-art technology in security and fire protection to deter potential threats and quickly neutralize threats that may arise.
Our Promise
At Emergency Response Systems, Inc., we are dedicated to providing our clients with the highest level of service and support. Our commitment to excellence is reflected in our state-of-the-art monitoring centers, interlinked across the country, which respond to over one million residential, commercial, and industrial customers nationwide.
Contact Us
If you're interested in learning more about our services or would like to schedule a consultation, please don't hesitate to contact us at (951) 788-9700. We look forward to assisting you in securing your home or business.
Contract Issues and Poor Customer Service
Several reviewers have expressed frustration with Emergency Response Systems (ERS) regarding contract issues and poor customer service. Many reviewers have reported encountering automatic contract renewal clauses, which were not clearly explained or communicated to them. This has resulted in unauthorized renewal of services and additional fees.
The reviewers have also expressed disappointment with the level of customer service provided by ERS. Some have reported lengthy delays in response times, unhelpful representatives, and a lack of transparency in billing and contract terms.
Lack of Communication and Unfair Practices
Reviewers have accused ERS of employing unfair practices, such as not contacting customers regarding renewal of their contracts or attempting to scam them out of money. Some reviewers have reported being threatened with legal action or small claims suits for non-payment of contractual fees.
Inconsistent Service and Unreliable Equipment
Some reviewers have expressed dissatisfaction with the quality of service provided by ERS. They have reported issues with outdated equipment, poor communication, and inconsistent response times. This has led to a lack of trust and confidence in the company's ability to provide reliable security services.
