Interactive Security Electronics is a leading provider of security solutions, dedicated to delivering the highest level of security possible through innovative technology and expert services. Founded by Clyde R. Harden, our company has been at the forefront of the security industry for over two decades, providing comprehensive security management and consulting services to a diverse range of clients.
Security System Integration
As one of the few "true" systems integrators in the nation, we specialize in revolutionizing the way our clients approach security. By integrating various security systems, we enable clients to realize major reductions in loss, lower and fix costs, and create operational enhancements throughout their entire organization.
Video Surveillance & Analytics
We have extensive experience in installing and engineering Intelligent IP security cameras, providing our clients with advanced surveillance systems that deliver much more than just surveillance. Our solutions leverage the latest technology to create interactive security systems that provide valuable insights and enhance overall security.
Neighborhood Security
Our neighborhood video security program is the most effective and reliable solution available. With real-time access to critical live and recorded video, we ensure that our clients maintain control over their security. In the event of an incident, we can immediately review and retrieve the highest resolution video for dissemination throughout the community and law enforcement.
Uniformed Officers
At Interactive Security Electronics, we pride ourselves on our unique approach to uniformed security. Our officers are equipped with interactive technology, customized for their specific assignments, and undergo rigorous real-world training to ensure they are equipped to play an active and effective role in loss prevention.
Patrol Services
Our patrol services are unique, with our vehicles equipped with license plate capture and video/audio recording cameras. Each patrol officer has a mounted laptop that provides access to on or off-site security camera systems, enabling officers to retrieve, capture, and forward live or recorded video in real-time.
At Interactive Security Electronics, we are committed to providing proven security solutions that meet the unique needs of our clients. Our expertise, technology, and dedication to service set us apart as a leader in the security industry.
Poor Customer Service Experiences
Several customers have reported disappointing interactions with the company's customer service team. One customer, Laure Buss, claims that she emailed the company to cancel her contract, but never received a response or acknowledgement. Despite this, the company sent her a past-due bill over 45 days later. When she attempted to call, she only reached an answering service and left messages, but never received a call back.
Lack of Trust and Reliability
The company's failure to respond to customer inquiries and concerns has led to a breakdown in trust and reliability. Laure Buss stated that the company's inability to answer phone calls during business hours is a major red flag, and she would never trust them again.
Dissatisfaction with Equipment
Another customer, Verified Account, expressed their dissatisfaction with the equipment provided by the company. They mentioned that their house came prewired with the company's equipment, but they had no hesitation in removing it, implying that the quality of the equipment was subpar.
