Protect what matters most
Sonitrol WNY believes in proactive security solutions that safeguard people, property, and assets in the Buffalo and Rochester, New York regions. We offer comprehensive security services designed to meet the unique needs of every client. Whether you require access control, intrusion detection, or comprehensive video surveillance, our experienced team has the expertise to design and implement a customized security plan.
Our Services:
Access Control
- Protect your facilities with advanced access control systems that seamlessly integrate with our audio detection technology.
- Remotely manage access permissions and track user activity with our intuitive mobile app.
Audio Intrusion
- Sound-based intrusion detection offers unmatched accuracy and minimizes false alarms.
- Rapidly detect intrusions with immediate dispatch verification, ensuring swift response times.
Camera & Video Surveillance
- Comprehensive video monitoring offers clear visibility of your premises, deterring potential threats.
- Receive real-time alerts and recordings directly on your mobile device.
Fire Detection & Prevention
- Comprehensive fire detection and suppression solutions meeting all industry standards.
- Ongoing monitoring and maintenance services for your peace of mind.
Mobile App
- Comprehensive mobile app allows for remote monitoring and control of your security system.
- Access live video feeds, playback recorded footage, and manage access credentials on the go.
About Sonitrol
Sonitrol WNY is a trusted partner of businesses, educational institutions, and organizations throughout the region. We have a proven track record of exceeding client expectations by offering:
- Verified Security: Utilizing advanced technology and verifiable alarm data, we provide unparalleled credibility with local law enforcement.
- Custom Solutions: We tailor our services to your unique security needs and challenges.
- Expert Support: Our team of experienced professionals is committed to providing exceptional customer service and technical expertise.
Our expertise extends across industries, including
- Business & Offices
- Construction & Dealerships
- Education & Faith-based organizations
- Food Processing & Financial Services
- Healthcare & Manufacturing
- Property Management & Retail
- Warehouses & Distribution
Professionalism and Knowledge
Sonitrol Security Systems is a professional and knowledgeable security company, according to multiple reviewers. They praise the company's technician support for being extremely helpful, friendly, and going out of their way to ensure customer satisfaction. Reviewers also highlight the company's expertise and knowledge in providing electronic security and life safety systems and services.
Equipment and Installation
Reviewers have been pleased with the performance of Sonitrol's equipment, with no issues reported. The company's equipment has met their expectations, and they have been satisfied with the installation process.
Customer Service
Sonitrol's customer service has been consistently praised by reviewers. They mention that the company's support team has been responsive, attentive, and helpful, whether through phone, email, or on-site visits. Reviewers also appreciate the company's willingness to work with them to resolve any issues that may arise.
Mixed Reviews
However, not all reviewers have had a positive experience with Sonitrol. Two reviewers have given the company a low rating, citing issues with customer service.
Wayne Eidman
One reviewer, Wayne Eidman, gave Sonitrol a rating of 1 star and reported having difficulty getting through to the company's customer service team. He mentioned having to wait for 15 minutes for his alarm to arm after calling and getting the busy tone.
Taylor DiRaimo
Another reviewer, Taylor DiRaimo, gave Sonitrol a rating of 1 star and reported a range of issues with the company's security cameras, including frequent malfunctions, poor coverage, and unresponsive customer service. He warned others not to use the company for their security needs, describing them as a "total rip-off."
