Your Safety is Our Priority
Who We Are
Homeland Safety Systems (HSS) has been a leading provider of security solutions in the Ark-La-Tex and MS regions since 2003. We specialize in designing and installing custom-engineered security systems for diverse industries, including Education, Corrections, Healthcare, Government, and Law Enforcement. Our commitment to exceptional service and client satisfaction has made us a trusted partner for over 2,000 facilities across four states.
Our Expertise
The experienced professionals at Homeland Safety Systems have extensive knowledge and skills in:
- Security Camera Systems: We design and install high-quality surveillance systems featuring IP cameras, network video recorders, and advanced analytics.
- Access Control & Door Locks: We install secure and reliable access control systems to manage building entry and prevent unauthorized access.
- Intrusion Detection Alarms: We provide effective intrusion detection systems armed with motion sensors, tamper switches, and alarms.
- System Integrations: We seamlessly integrate security systems with other technologies such as access control, video surveillance, and alarm systems for comprehensive protection.
Custom Solutions for Every Industry
We understand the unique security needs of different industries and offer tailor-made solutions for:
Education
- Daycares, K-12 schools, Colleges & Universities
Corrections
- Jails, Detention Centers, Correctional Facilities
Healthcare
- Hospitals, Nursing Homes, Care & Treatment Centers
Government
- Local Municipalities, State Agencies, Federal Agencies
Law Enforcement
- Sheriff's Offices, Police Departments
Our Mission
Our mission is to proactively safeguard the people and assets we protect by:
- Providing superior design & installation: We leverage the latest technologies and strategic placement techniques for optimal security coverage.
- Trademark level service: We install systems on a dedicated network, protected from external vulnerabilities.
- Expert support: Our team of highly skilled professionals offer comprehensive expertise in security system design, installation, and ongoing maintenance.
- Responsive service: We prioritize responsiveness and respond to service calls promptly.
Why Choose Homeland Safety Systems?
With over two decades of experience, Homeland Safety Systems is your trusted partner in security. Our combination of expertise, custom solutions, and unwavering dedication to client satisfaction sets us apart.
Customer Satisfaction
By reading through these reviews, it becomes clear that customer satisfaction is a mixed bag. The first reviewer, Tommy Thaxton, was extremely dissatisfied with the company's lack of responsiveness to calls. Despite making multiple calls to inquire about bidding an apartment complex, he received no response.
On the other hand, the second reviewer, Erin Doyle, had a very positive experience with the company. She praised their top-notch service and the ease of use of their equipment. Unlike Tommy's experience, Erin noted that someone always answers the phone, without the hassle of automated messages.
Inconsistent Customer Service
The inconsistency in customer service is striking between these two reviews. Tommy's experience was poor, with the company failing to return multiple calls. In contrast, Erin's experience was excellent, with responsive and friendly staff. This disparity suggests that the company may have some room for improvement in terms of maintaining a consistent level of customer service.
Conclusion
Overall, these reviews highlight the importance of providing exceptional customer service. Companies should strive to respond promptly to customer inquiries and maintain a high level of responsiveness, as delays and lack of communication can lead to dissatisfied customers.
