Protect What Matters Most to You
At PEAK Alarm, we're committed to providing top-notch security solutions to homes and businesses across the Mountain West. With over 50 years of experience and a team of dedicated experts, we're the go-to choice for those seeking reliable, responsive, and comprehensive security services.
Our Story
Founded in 1969, PEAK Alarm has grown into one of the largest security and surveillance agencies in the nation, providing security, fire, and automation solutions to countless homes and businesses across the Mountain West. Our family-owned business is built on a foundation of trust, community, and a relentless commitment to protecting what matters most to our customers.
Our Services
We offer a wide range of services designed to meet the unique needs of our residential and commercial clients. From home alarm systems to business security systems, security camera installation to access control systems, we've got you covered. Our team of experts will work closely with you to develop a customized plan of action tailored to your specific needs.
Our residential services include:
- Home Alarm Systems
- Security Camera Installation
- Home Automation Installation
- Life Safety
- Environmental Safety
Our business services include:
- Business Security Systems
- Fire Alarm Systems
- Video Surveillance Systems
- Access Control Systems
- Energy Management
Why Choose PEAK Alarm?
With PEAK Alarm, you can rest assured that you're in good hands. Our internal monitoring team is local and operational 24/7, 365 days a year. We're fully licensed, 5 Diamond Certified, and UL Listed, ensuring that you receive only the highest quality service. Our team is dedicated to providing exceptional customer service, and we pride ourselves on our ability to adapt to the unique needs of each client.
Join Our Team
If you're passionate about security and surveillance, we want to hear from you! PEAK Alarm is always looking for talented individuals to join our team. Visit our Careers Page to explore available positions and take the first step towards a fulfilling career with the nation's leaders in security and surveillance.
Get Started Today
Don't wait any longer to protect what matters most to you. Contact PEAK Alarm today to build a safer life for you, your family, and your business. Our team is ready to work with you to develop a customized security plan that meets your unique needs.
Overview of Reviews
The reviews of Peak Alarm are mixed, with half of the reviewers giving 5-star ratings and the other half giving 1-star ratings. Some reviewers praised the company's responsiveness, technicians, and professionalism, while others experienced issues with customer service, billing, and installation.
Technicians and Customer Service
Reviewers who had a positive experience with Peak Alarm praised the technicians, citing them as friendly, professional, and efficient. For example, Mark Lambourne's review highlighted the great experience he had with Jeff, who went above and beyond to accommodate his request to move his alarm panel. Similarly, Roy Morgan's review praised the same-day response to his alarm issues and the professionalism of the tech who resolved the issue. However, some reviewers had negative experiences with technicians, such as Kris Anderson, who reported that the technicians cut his existing wires without permission or notification.
Billing and Contracts
Several reviewers expressed frustration with Peak Alarm's billing practices, citing huge early termination penalties and unclear communication about contract terms. For example, B. Goody's review highlighted the excessive $1,265 early termination penalty they incurred. Similarly, Lisa Carter's review described the stress and frustration of dealing with collections after the new owners of her property refused to use Peak Alarm. Kate Moynihan's review expressed similar dissatisfaction with the company's billing practices and customer service.
Installation and Quality of Service
Some reviewers experienced issues with the quality of service, including intermittent alarms and poor installation. For example, Kate Moynihan's review described the frustration of dealing with recurring alarm issues after she stopped using Peak Alarm's service. Similarly, Kris Anderson's review highlighted the damage caused by Peak Alarm's technicians during the installation of his camera security system.
Other Comments
Some reviewers praised Peak Alarm's knowledge and professionalism, citing Daren, a salesperson, as particularly helpful and knowledgeable. Luann Burke's review highlighted the company's commitment to customer service and professionalism. On the other hand, Brooks Catmull's review expressed dissatisfaction with Peak Alarm's attempts to upsell and force customers to upgrade their systems.
