Protecting Your Home, Protecting Your Family
Introduction
SimpliSafe values your privacy and security. We understand the importance of protecting your personal information and belongings. This Privacy Policy outlines how SimpliSafe collects, uses, and shares information when you interact with us through our website, mobile application, home security devices, or other channels.
How We Collect and Use Information
SimpliSafe collects various types of information from its customers for various purposes. This includes:
- Identifying information: name, address, email address, phone number, unique device identifiers.
- Commercial information: products or services purchased or considered, purchasing/consumption habits.
- Internet/electronic network activity: browsing behavior, browser type, device type, IP address, timestamps, and website referrals.
- Inferences: preferences and interests based on your interaction with our products and services.
- Geolocation data: approximate location based on IP address.
Our Commitment to Security and Privacy
SimpliSafe implements appropriate security measures to protect your personal information from unauthorized access, use, alteration, or destruction. We use industry-standard security protocols and technical measures to safeguard your data.
Your Privacy Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Limit the collection and processing of your personal information
Privacy Policy Updates
SimpliSafe may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on our website. We encourage you to review the Privacy Policy regularly to stay informed about any changes.
Conclusion
SimpliSafe is committed to protecting your privacy and security. We encourage you to contact us if you have any questions or concerns about our Privacy Policy or our data collection practices.
Customer Complaints
Many customers have reported poor experiences with Simplisafe, a home security system provider. The majority of the reviews are 1-star, with customers expressing frustration and disappointment with the company's installation process, customer service, and product performance.
Installation Issues
Several customers had issues with the installation process, including delayed or missed appointments, and poor communication from the company. One customer had to cancel a doctor's appointment to accommodate an installation that never occurred, while another had to wait for multiple rescheduled appointments.
Product Performance
Customers have reported issues with the product's performance, including unreliable connectivity, poor video quality, and failure to detect motion. One customer had to spend 7-8 hours on the phone with tech support, only to be told that previous advice given was wrong.
Customer Service
The company's customer service has been a major point of contention for many customers. Some have reported being unable to get help or support, while others have experienced lengthy wait times on the phone. One customer was even charged for fraudulent services, with the company admitting to entering incorrect payment information.
Repeated Charges and Wrongful Billing
Some customers have reported being repeatedly charged for services they did not receive, or having their accounts reactivated without their knowledge or consent. One customer had to dispute fraudulent charges for six months, only to find that the company had continued to debit their account without permission.
Recommendations
Based on these reviews, it seems that Simplisafe has a long way to go in terms of improving its customer service, installation process, and product performance. Customers should be cautious when considering this company for their home security needs.
Be the first to review SimpliSafe.
Write a Review
