Paxton is a technology company that specializes in the design and manufacture of intelligent security systems for buildings. With over 30 years of experience, we have built a reputation for delivering high-quality solutions that are easy to install, use, and maintain. Our systems are used by over 25,000 buildings globally each year, testifying to their reliability and effectiveness.
At Paxton, we are committed to making security simple, and we are thrilled to invite you to our Tech Tour 2024. This half-day technology tour will showcase the latest access control, video surveillance, door entry, and building management solutions. It is the must-attend security experience of 2024, and we do not want you to miss out.
Paxton Rewards
At Paxton, we value our loyal customers, and we are excited to announce the launch of our new loyalty program, Paxton Rewards. This program rewards you for buying and installing Paxton products, attending training, and submitting case studies. You can earn points by downloading the Paxton Installer app, scanning your purchases, and spending your points on a variety of rewards. Sign up now and claim 100 welcome points for your company.
Our Solutions
At Paxton, we offer a range of solutions that are designed to meet the diverse needs of our customers.
*Access control*: Our access control solutions provide a secure, convenient, and flexible way of controlling who has access to your building and when that access is allowed. Unlike locks and keys, access control can offer you more functionality, integrating with other systems like CCTV, fire, and intruder alarms for a complete solution.
*Wireless door handles*: Our range of wireless door handles are designed with security built-in and can be installed by themselves or as part of a wider solution to offer you more flexibility. The electronic handles communicate wirelessly, reducing cabling, and making them straightforward to fit an existing door, saving installation time.
*Door entry*: Door entry allows the user to validate a visitor at their entry panel before they grant them access via their internal monitor. Our door entry system comprises three simple components; external panel, door control unit, and internal monitor. Door entry systems can provide a great addition to an existing access control system or be used standalone.
*Video surveillance*: Video surveillance provides increased site security with a visual overview of what is happening at your premises. A camera system can offer an increased sense of security and reassurance that your premises are protected. In the case of an attempted breach, video footage will provide you with evidence and possible identification.
At Paxton, we are committed to providing our customers with the best possible solutions. We are constantly innovating and improving our products to meet the ever-changing needs of our customers. Whether you are looking for access control, video surveillance, door entry, or building management solutions, we have you covered.
Join us at the Paxton Tech Tour 2024 and see how our solutions can benefit your business. We look forward to meeting you and helping you to secure your building.
Product Quality and Performance
The reviewers had mixed opinions about the product's quality and performance. Some reviewers, such as George F. Randolph, Chris Smedley, Dave Mrpe, Dan King, Paul Fletcher, and Robert Matthew Starling, praised the products, stating that they were of great quality, easy to install, and functioned well. For example, Chris Smedley mentioned that the training session was "hands-on and very interactive" and that the Paxton team provided excellent hospitality. Dan King commended the equipment, stating that he had never had any problems with it and would not install any other manufacturer's products.
On the other hand, Trevor Dixon and Kerry Burn had negative experiences with the product. Trevor Dixon gave a rating of 1 star, stating that the product was "absolutely useless" and that even the supplier and Paxton technical helpline could not get it to work. Kerry Burn mentioned that their business had been without a front door access panel for six weeks due to problems with the Paxton unit.
Training and Customer Service
Several reviewers praised the training and customer service provided by Paxton. George F. Randolph mentioned that the training for engineers was "excellent." Chris Smedley commended the trainers, stating that they were great and provided a "great presentation." Dave Mrpe thanked Paxton for the training, technical support, and continued assistance. Dan King mentioned that he had never had any problems with the equipment, implying that the training and customer service had been helpful.
Additional Issues and Concerns
Elliott Fougman had a question about setting up a Paxton VR panel with a non-Paxton video phone (SIP) and was looking for technical documents to help with the configuration. Kerry Burn mentioned that the discussion between their installer and Paxton seemed to suggest that Paxton was "pretty inept at this stuff, " implying that the company had poor customer service.
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