Providing Peace of Mind and Expert Security Solutions
Our Company
AEC Alarms is a trusted name in security throughout San Francisco and the Bay Area. Founded in 1972, we are a locally-owned, independent alarm company that is committed to providing top-notch security solutions to our clients. Our company's philosophy is rooted in the Founder's philosophy of "Honesty and Quality", which has become the foundation of our solid reputation of excellence in commercial and residential security.
Our Mission
Our mission at AEC Alarms is to provide comprehensive security solutions that not only meet but exceed our clients' expectations. We understand that every business and home is unique, and therefore require customized security solutions that cater to their specific needs. Our team of highly-skilled representatives works closely with our clients to understand their security concerns and provides tailored solutions that meet their needs.
Our Services
At AEC Alarms, we offer a wide range of security services, including:
- Home Security Systems: Our home security systems are designed to provide peace of mind and protect your family and possessions. Our systems are equipped with the latest technology and are designed to detect and deter potential threats.
- Data Breach Solutions: Our data breach solutions help businesses and individuals protect their Personally Identifiable Information (PII) from unauthorized access and breaches.
- Access Control: Our access control systems provide secure entry and exit points for your business or home, ensuring that only authorized individuals have access to sensitive areas.
- CCTV Surveillance: Our CCTV surveillance systems provide a visual deterrent and can be monitored remotely, giving you peace of mind and allowing you to respond quickly to any potential security threats.
- Fire Alarm Systems and Monitoring: Our fire alarm systems are designed to detect and alert you to potential fires, and our monitoring services ensure that you are always notified in the event of a fire.
- Intrusion Systems: Our intrusion systems are designed to detect and deter potential intruders, providing you with peace of mind and protecting your business or home from potential threats.
Our Expertise
With over 50 years of experience in the security industry, AEC Alarms has built a reputation for providing expert security solutions that meet the unique needs of our clients. Our team of experts is dedicated to staying up-to-date with the latest technology and security protocols, ensuring that our clients receive the highest level of service and protection.
Our Commitment
At AEC Alarms, we are committed to providing our clients with the highest level of service and protection. We understand that security is a top priority for every business and home, and we are dedicated to providing the expertise and solutions you need to protect your family, possessions, and business.
Get in Touch
If you are looking for a trusted security partner to provide you with the latest technology and expertise in security, look no further than AEC Alarms. Contact us today to learn more about our comprehensive security solutions and how we can help protect your business or home.
Communication and Customer Service
The reviews highlight significant discrepancies in communication and customer service. On the positive side, Vincent C., a technician, is praised for his patience, expertise, and professionalism. He successfully resolved an issue under time pressure, going above and beyond to ensure customer satisfaction. Another reviewer, Wendy D., commends Vincent again for his exceptional service, stating that he will go above and beyond to meet customers' needs.
On the negative side, multiple reviewers express dissatisfaction with the company's customer service. Kevin T. reports a poor experience, stating that the technical service was unhelpful and unprofessional. Steven C. claims he was scammed by the company and feels disgraced, accusing them of being untrustworthy and dishonest. Aiden C. describes a lack of availability during evenings and weekends, with inadequate phone support and a sense of indifference towards customers. Kathleen H. had a terrible experience, with the company's inability to fix a technical issue, refusal to let her out of her contract, and charging her $500 for services not rendered. Bill C. and Ed Y. have mixed experiences, with some positive interactions, but ultimately expressing frustration.
Technical Issues and Product Quality
Several reviewers mention technical issues with the company's products or services. Aiden C. experienced intermittent beeping from his alarm system, which could not be resolved. Kathleen H. encountered a persistent beeping issue with her alarm system, which could not be fixed, leading her to stop using it. Ed Y. had a replacement battery installed, which was overdue.
Conclusion
The reviews demonstrate a mixed bag of experiences, with some reviewers praising the company's customer service and technical expertise, while others express significant disappointment and frustration. While some reviewers appreciate the company's local presence and personalized service, others have had issues with technical support, product quality, and customer service.
Be the first to review AEC Alarms.
Write a Review
