Secure the future, one access point at a time.
Our Mission
Keri Systems empowers secure access and protects what matters most. We design and manufacture innovative access control solutions that simplify security management while enhancing user convenience. With a legacy spanning over 30 years, we're recognized as a trusted partner for businesses, organizations, and government agencies worldwide.
Our Expertise
Our team of experts specialize in developing and implementing access control solutions that address diverse needs. We offer a comprehensive portfolio of products and services, including:
- Hardware & Software: Keypads, controllers, card readers, software platforms, and cloud-based solutions.
- Security Solutions: Access control for multi-tenant buildings, educational facilities, commercial properties, and more.
- Industry-Specific Solutions: Customized security configurations for healthcare, transportation, and government sectors.
- Technical Support: Guided support, training videos, and comprehensive resources to ensure seamless implementation and use.
Creating Value for Our Clients
We prioritize:
- Client-centricity: We listen carefully to understand your unique needs and challenges.
- Innovation: We continuously invest in research and development, delivering cutting-edge yet user-friendly technology.
- Scalability: Our solutions seamlessly adapt to your changing security requirements and business growth.
- Security & Privacy: We prioritize data protection and implement robust security measures to safeguard your information.
Our Commitment
At Keri Systems, we're driven by a commitment to:
- Enhancing security and safety.
- Simplifying access management.
- Empowering users with intuitive technology.
- Delivering exceptional customer service.
Poor Customer Service and Technical Support
There are several instances of customers expressing disappointment with Keri's customer service and technical support. Dennis W. had a terrible experience with the company, stating that they refused to help him with his system, even when it was not functioning properly. Rob B. also mentioned that the company's technical support was non-existent unless you were a professional installer or had a service contract.
Inaccessible Technical Support
Some customers found it difficult to get assistance from Keri's technical support team. Lee B. struggled to migrate his application database to a server and was unable to get help directly from Keri, requiring his local reseller to act as an intermediary. Paul W. was also unable to get technical support from Keri, even though he had already purchased the necessary manuals.
Lack of Support for End Users
Dave G. had an unpleasant experience when he tried to run a report on his Keri System. He was told that he would need to pay an annual fee or find a local dealer to get help, which he felt was unfair since he had already paid for the system and installation.
Positive Experiences
However, there are several positive reviews as well. Res Security, Dave Hodges, Iain Hodges, Angela Crowhurst, Craig Mcnab, and Daniel White all had excellent experiences with Keri's products and support.
