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Our Vision
To empower our clients with comprehensive security solutions tailored to their unique needs.
Our Mission
Established in 2004, Phoenix Surveillance stands as a trusted partner, delivering reliable security solutions across residential, commercial, and public sectors. We combine unparalleled expertise, innovative technologies, and exceptional customer service to safeguard what matters most.
Who We Are
Our team comprises passionate professionals with a collective experience of over 40 years in the security industry. Led by experienced management, our dedicated employees are certified, licensed, and bonded, ensuring the highest standards of professionalism and expertise.
What We Do
Phoenix Surveillance offers a comprehensive array of services to meet your security needs, including:
Security Systems Installation and Monitoring
- Surveillance Cameras & Video Analytics
- Fire Alarms & Emergency Lighting
- Access Control Systems
- Intrusion & Security Systems
- Security Consulting & Risk Assessments
Structured Cabling Solutions
- Voice & Data Networking
- Fiber Optic Cabling & Consulting
- Audio & Video Systems Integration
Technical Expertise & Services
- Telecommunications Design & Installation
- Wireless Communication Solutions
- Troubleshooting & Repair Services
- System Certification & Training
Client-Focused Approach
Client satisfaction is at the heart of everything we do. We prioritize:
- Depenability: We are dedicated to providing consistent, reliable service and solutions.
- Ethics: We uphold the highest ethical standards and transparency in all our interactions.
- Customer Friendliness: We value clear communication, transparency, and personalized attention.
Our Impact
Over the past two decades, we have successfully completed projects for over 800 clients across 22 states and Canada. Our work has been instrumental in safeguarding businesses, homes, and communities.
Overview of Customer Experience
Positive Experiences
Several customers have reported positive experiences with Phoenix Surveillance, praising their quality products and services. The company's camera systems, mobile app, and door access controls have been particularly well-received. The techs have been highlighted for their outstanding work, quick response times, and ability to address customer concerns.
Negative Experiences
On the other hand, some customers have expressed frustration with the company's organization, communication, and customer support. Issues include poor after-sales support, unknowledgeable techs, and a lack of follow-through on appointments and quotes. Some customers have reported feeling disrespected and undervalued, leading to a lack of trust and satisfaction.
Common Issues
- Poor customer support and after-sales service
- Unreliable and unorganized scheduling and appointment system
- Unresponsive and uncommunicative sales teams
- Lack of knowledge and expertise among techs
- Feeling undervalued and disrespected as a customer
