Protecting What Matters Most
Fortress Security is a leading provider of comprehensive security and home automation solutions for residential and commercial properties in Texas. We take pride in helping families and businesses in North, South, and East Texas secure their homes, businesses, and valuable assets.
Remote Access & Monitoring
- Secure access to your home or business from anywhere with your smartphone.
- Remotely monitor your security system, cameras, and lights.
- Respond to alerts and events seamlessly.
Security & Automation
- Comprehensive home security systems to deter intrusion and protect your belongings.
- Smart lighting and thermostat controls for increased convenience and energy efficiency.
- Advanced camera systems for surveillance and deterrence.
Energy Management
- Real-time monitoring of your energy consumption to identify and reduce unnecessary usage.
- Automated control of lighting and thermostats for optimal comfort and efficiency.
Camera Surveillance
- High-quality cameras with advanced features for clear visibility and deterrence.
- Remote access to live video feeds and recorded footage.
Industry-Leading Solutions
- State-of-the-art alarm monitoring system with rapid response capabilities.
- Custom-designed solutions for commercial properties.
- Free activation and installation on many security systems.
Why Choose Fortress Security?
- Experience and Expertise: With years of industry experience, we understand your security needs and deliver tailored solutions.
- Customer-Focused Approach: We prioritize excellent customer service and work collaboratively with you to find the perfect solution.
- Advanced Technology: We leverage the latest security equipment and software for maximum protection and control.
- Competitive Prices: We offer affordable monitoring systems starting from just $39.99 per month.
Overall Satisfaction
The majority of customers are extremely satisfied with Fortress Security, praising their reliable service, prompt customer support, and trustworthy staff.
Reliable Service and Customer Support
Many reviewers rave about the company's reliable service, citing their quick response times, friendly technicians, and helpful customer service representatives. Several customers have been with the company for 8-15 years and have always received excellent service.
Trustworthy Staff
Mark Tate, the Customer Relationship Manager, is often praised for his professionalism, honesty, and dedication to resolving customer issues. Other staff members, such as David and Nick, are also mentioned for their kindness and helpfulness.
Positive Experiences
Customers have reported feeling comfortable and secure in their homes thanks to Fortress Security's monitoring services. The company's ability to tailor-made deals and work with customers to resolve issues has also been appreciated.
Negative Experiences
On the other hand, a few customers have had terrible experiences with the company, citing issues with contracts, billing, and poor customer service. Some customers have felt misled or trapped into long-term contracts with excessive fees.
Contract and Billing Issues
A few reviewers have reported issues with contracts, including being locked into long-term agreements with high cancellation fees. Some have also experienced billing issues, including being charged for services they no longer use.
