About Us
WISE Home Solutions is a leading provider of smart home security systems, dedicated to making home protection accessible and affordable for every family. Founded in late 2016, we've been revolutionizing the alarm industry with our innovative approach that prioritizes customer experience and intelligent technology.
With years of industry experience backing us, we understand the importance of a secure and comfortable home. Our mission is to empower you with the tools and peace of mind you need to protect what matters most. We believe in providing easy-to-use, flexible plans that adapt to your unique needs and budget.
Our Approach
Unlike traditional security companies, we focus on empowering you with control and customization. Our systems are designed to seamlessly integrate with your smart home, allowing you to manage your entire security system from a convenient mobile app. We also prioritize transparency and affordability, offering clear pricing plans with no hidden fees or contracts.
What We Offer
WISE Home Solutions provides a comprehensive range of products and services to meet your every security and convenience need. Our offerings include:
- Smart home integration: Control lights, thermostats, and other connected devices from your security app.
- Customizable plans: Choose the features and equipment that matter most to you.
- 24/7 monitoring: Enjoy peace of mind with continuous protection, even when you're away.
- Responsive customer service: Our dedicated team is always ready to assist you with any questions or concerns.
Our Values
At WISE Home Solutions, we stand by these core values:
- Customer-centricity: We prioritize your needs and deliver exceptional service.
- Innovation: We embrace technology to create smarter and more efficient solutions.
- Transparency: We believe in open communication and clear pricing.
- Value: We offer competitive plans and affordable options to fit your budget.
- Integrity: We uphold the highest ethical standards and responsibility.
Join the WISE Home Solutions Family
Contact us today to request a free quote and learn how we can protect your home and empower you with the peace of mind you deserve.
Customer Experience
The reviews highlight a mix of positive and negative experiences with Wise Home Solutions.
Services and Installation
Most customers praised the friendly and knowledgeable sales representatives, who took the time to explain the system and its features. The installation process was also praised, with technicians being friendly and thorough in their explanations. The quality of the equipment, such as the Ring doorbell, was also commended.
Customer Service
However, one customer, Julian S., had a negative experience with customer service. Despite paying his bill on time, he was charged a $200 fee to relocate his alarm system. He felt that customer service did not care about loyalty or customer satisfaction.
Business Practices
One customer, Michael Hayward, accused Wise Home Solutions of preying on the elderly using fear tactics to coerce them into signing agreements. However, the company later responded by reviewing their communication processes and taking steps to improve them.
Conclusion
The reviews paint a mixed picture of Wise Home Solutions. While some customers had positive experiences with the company, others were not satisfied with customer service or felt pressured into signing an agreement.
