Reliable Systems Services for a Safer Tomorrow
Experience and Expertise in Low-Voltage Systems
Established in 1985, RTS Systems & Design has established itself as a trusted provider of comprehensive low-voltage systems services for commercial and multi-residential properties throughout the area. Our team of certified technicians boast over 30 years of experience in the design, installation, monitoring, testing, and servicing of diverse low-voltage systems.
Tailored Solutions for Your Needs
Our expertise extends across a wide range of low-voltage systems, including:
- Fire Alarm Systems: We design, install, and maintain fire alarm systems to ensure the safety and security of your property.
- Telecom Systems: We provide comprehensive telecom services, encompassing installation, maintenance, and troubleshooting of phone systems.
- CCTV Systems: We install and manage high-quality CCTV systems to enhance security and deter crime.
- Access Control Systems: We design and implement access control systems to manage building access and enhance security.
- Security Systems: We offer comprehensive security solutions, including intruder detection and alarm systems.
- Paging and Emergency Systems: We install and maintain paging systems for emergencies and mass notifications.
Reliable Service and Support
Beyond installations, we offer ongoing support and maintenance services to ensure the optimal performance and efficiency of your low-voltage systems. Our services include:
- Central Station Monitoring: We provide central station monitoring for your security and fire alarm systems, offering peace of mind and instant alerts in case of emergencies.
- Technical Support: Our experienced technicians are available for prompt response to address any issues with your systems.
- Emergency Services: Our "Tech Plus" service ensures rapid response in the event of emergencies, minimizing downtime and ensuring safety.
Dedicated to Customer Satisfaction
At RTS Systems & Design, we prioritize customer satisfaction. Our team works collaboratively with clients to understand their unique needs and develop tailored solutions. We value open communication, transparency, and responsiveness throughout the entire process.
Contact us today to discuss your low-voltage system needs and explore how our expertise can enhance the safety, security, and efficiency of your property.
Overall Experience
The reviews highlight a mix of positive and negative experiences with the company. The tone of the reviews is emotional, reflecting the strong opinions of the authors.
Quality of Work and Colleagues
The company is praised for its commitment to quality work. Samantha Carter, who worked at the company from 2019 to 2020, notes that the people in the office and in the field "thrive on quality work." Luciana Lino also had a positive interaction with the alarm testing team, calling them "amazing to work with."
Customer Service
However, Eve P.'s review highlights a negative experience with customer service. Her account manager, Rob, became angry and yelled at her when she requested clarification on a quote. This encounter left a bad impression, and Eve ultimately had to hang up on him.
Professionalism
The reviews also touch on professionalism. While Samantha Carter praises the company for having a "beyond amazing" team, Eve P.'s experience with account manager Rob raises concerns about the company's professionalism. Luciana Lino's review does not mention professionalism specifically, but her positive interaction with the alarm testing team suggests that the company may prioritize quality work over customer service.
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