Securing Your Today for a Brighter Tomorrow
At Titan Alarm, we understand the importance of maintaining a safe and secure environment for your family, business, or both. That's why we're dedicated to providing the best home security and commercial security solutions in Phoenix, Tucson, Mesa, and across Arizona. Our mission is to provide innovative and user-friendly security systems that meet the unique needs of each of our customers.
Our Services
We offer a wide range of services to cater to the diverse needs of our customers. Our comprehensive list of services includes:
- Residential Services: Our residential security systems are designed to keep your home and family safe. We offer burglar alarm systems, home automation systems, video surveillance, energy management, and access control systems.
- Commercial Services: Our commercial security solutions are designed to protect your business, employees, and assets. We offer burglar alarm systems, video surveillance, access control systems, and fire alarm systems.
- Fire Services: We provide 24/7 fire alarm monitoring, fire system design and consulting, fire alarm installation, fire system testing and inspection, and fire services.
Differentiators
What sets us apart from the competition is our commitment to exceptional customer service, expert installation and support, and access to the top-selling security systems in the nation. Our locally owned and operated company employs dedicated professionals who are dedicated to delivering a personalized experience to each of our customers.
What Our Customers Say
Our customers rave about our services, citing our professionalism, expertise, and commitment to customer satisfaction. Our customers appreciate the peace of mind that comes with knowing their home or business is secure, and they trust us to deliver top-notch security solutions.
Get Started
Today! Whether you're looking for a residential security system or commercial security solution, we invite you to schedule a consultation with one of our experts. We'll work with you to design a customized security system that meets your unique needs and budget.
Contract and Billing Issues
Reviews highlight several contract and billing issues with Titan Alarm. Some customers experienced difficulties canceling their contracts, with one customer being charged a 30-day cancellation fee. Another customer was stuck with a contract that was transferred to Brinks without their knowledge. Additionally, some customers felt that the contract was designed to benefit the company rather than the customer.
Negative Experiences with Customer Service
Several customers reported negative experiences with Titan Alarm's customer service. One customer was yelled at by a billing representative, while another experienced dreadful customer service, including having to re-file multiple times to receive service repairs. Another customer had to wait 27 hours for a technical support callback.
Positive Experiences with Technicians
On a positive note, many customers praised Titan Alarm's technicians for their professionalism, knowledge, and efficiency. Several customers mentioned specific technicians who provided great service, including Steve, Matthew, Michael, and Tanner.
Recommendations
Some customers highly recommended Titan Alarm for their alarm systems and monitoring services, citing ease of use and efficient service. However, others warned against using the company due to contract and billing issues.
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